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Very Hot Topic (More than 75 Replies) Dear Major Malphunction and/or Devs, (Read 18776 times)
Nevynn
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Re: Dear Major Malphunction and/or Devs,
Reply #75 - May 7th, 2012 at 5:08pm
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wumpus wrote on May 7th, 2012 at 10:45am:
Just out of curiosity, does anybody work in an industry where QA (software in particular) has any real say over what get shipped and when it will ship (by virtue of tests passed, not in meetings planning the schedule although they tend to be ignored anyway)?

Anywhere that is ISO certified.
  
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Carpone
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Re: Dear Major Malphunction and/or Devs,
Reply #76 - May 7th, 2012 at 6:42pm
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Nevynn wrote on May 7th, 2012 at 5:08pm:
Anywhere that is ISO certified. 

Software shops like Turbine don't give a fuck about ISO 9001. That's mainly for enterprises that want to do business with certain organizations/countries that require quality control standards.  ISO 9001 also doesn't validate that your process is good; only that you adhere to whatever (crappy) process you have.
  
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Osharan Tregarth
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Re: Dear Major Malphunction and/or Devs,
Reply #77 - May 7th, 2012 at 7:20pm
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Carpone wrote on May 7th, 2012 at 6:42pm:
ISO 9001 also doesn't validate that your process is good; only that you adhere to whatever (crappy) process you have.


Heh.
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Re: Dear Major Malphunction and/or Devs,
Reply #78 - May 7th, 2012 at 11:55pm
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Nevynn wrote on May 7th, 2012 at 5:08pm:
Anywhere that is ISO certified. 


Yeah, seriously.  Try most actual software engineering shops - not most web development or game development.  Brogrammers need not apply.
  
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rest
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Re: Dear Major Malphunction and/or Devs,
Reply #79 - May 8th, 2012 at 12:22am
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Schmoe wrote on May 7th, 2012 at 11:55pm:
Brogrammers need not apply.


I heard this term for the first time ever today, and LOL'd.
  
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Re: Dear Major Malphunction and/or Devs,
Reply #80 - May 8th, 2012 at 1:14am
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I wish I could stop hearing it. It was a gag at a conference and bloggers turned it into a thing. It's the kenyan birth certificate of software development.
  
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Flav
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Re: Dear Major Malphunction and/or Devs,
Reply #81 - May 8th, 2012 at 1:52am
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wumpus wrote on May 7th, 2012 at 10:45am:
Just out of curiosity, does anybody work in an industry where QA (software in particular) has any real say over what get shipped and when it will ship (by virtue of tests passed, not in meetings planning the schedule although they tend to be ignored anyway)? 


I do. ( both Hard and Soft )

But well, Telco is a bit special. Despite all the IT not-processes we are getting, we still live with our old industry processes. We have reduced Software QA from a 9 Month thorough Check it all marathon ( before allowing the customer to play with it ) to a weak 2 month Make sure it does what we are selling it for speed run.
Then the customer takes over and does his own QA for a few weeks... Usually on parts of the design that haven't been tested.

I did some QA for a project a few years ago and I personally said the project was a no go on a live system until a given bug was solved.
I did the upgrade of a system last year, and we barely escaped the rollback by doing double shift to recover and fix a set of data that has been missed by the upgrade script.
Analysis showed that everybody ( including the customer ) missed to make tests on that data set in the various QA rounds... Except for the last QA round that happened just before we put the updated system back in service.

We still have ( and sell ) Telco equipments where a system restart ( or a software crash that causes a partial system outage ) is an event that shall not happen, so QA has to be thorough.

and to answer on the ISO thingie : ISO 9001 ( and most of the others ) is a joke.
ISO 9001 Certification just says that you have a quality process in place and that you're adhering to that quality process.

Your quality process can be : do nothing about quality. You'll still get certified as long as you adhere to that do nothing.
« Last Edit: May 8th, 2012 at 1:57am by Flav »  
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Nevynn
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Re: Dear Major Malphunction and/or Devs,
Reply #82 - May 8th, 2012 at 9:59am
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Flav wrote on May 8th, 2012 at 1:52am:
and to answer on the ISO thingie : ISO 9001 ( and most of the others ) is a joke.
ISO 9001 Certification just says that you have a quality process in place and that you're adhering to that quality process.

Your quality process can be : do nothing about quality. You'll still get certified as long as you adhere to that do nothing.

Technically, this is true.  But good luck landing any work if that's your approach to quality.  Because another part of the ISO cert is that your customers get to review all of your processes.
  
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wumpus
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Re: Dear Major Malphunction and/or Devs,
Reply #83 - May 8th, 2012 at 12:46pm
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Nevynn wrote on May 8th, 2012 at 9:59am:
Technically, this is true.  But good luck landing any work if that's your approach to quality.  Because another part of the ISO cert is that your customers get to review all of your processes.


As much as the players complaining about this have read and expect Turbine to follow what is in those Warner EULAs they keep spamming us with?
  
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Gawna
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Re: Dear Major Malphunction and/or Devs,
Reply #84 - May 8th, 2012 at 12:47pm
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Nevynn wrote on May 7th, 2012 at 5:08pm:
Anywhere that is ISO certified. 

Ugh, we just had our ISO audit last week.  PAINFUL.  But we passed!  Wooooo!

ETA: I don't work for a software company.
« Last Edit: May 8th, 2012 at 12:49pm by »  
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Eladiun
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Re: Dear Major Malphunction and/or Devs,
Reply #85 - May 8th, 2012 at 12:54pm
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Quote:
Ugh, we just had our ISO audit last week.  PAINFUL.  But we passed!  Wooooo!

ETA: I don't work for a software company.



You should have worn knee pads.
  
Nevynn wrote on Nov 18th, 2010 at 11:38pm:
Anybody coming to this board expecting anything more sophisticated than a dick joke had better get used to disappointment.


Calvet wrote on Oct 20th, 2011 at 12:18pm:
I just got that impression after you spent 13 pages calling out eladiun for being an interwebs bully when anyone who's been posting on here already knew that.  I mean, he's proud of it and hardly tries to hide that at all.


Quote:
Eladiun is an awful person
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Gawna
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Re: Dear Major Malphunction and/or Devs,
Reply #86 - May 8th, 2012 at 12:57pm
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Eladiun wrote on May 8th, 2012 at 12:54pm:
You should have worn knee pads.

Grin
Our auditor was a scary woman.  She was more thorough than any auditor I've ever come across.
  
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Aeolwind
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Re: Dear Major Malphunction and/or Devs,
Reply #87 - May 8th, 2012 at 6:04pm
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Nevynn wrote on May 8th, 2012 at 9:59am:
Because another part of the ISO cert is that your customers get to review all of your processes.

Our department alone had 11 binders to hand to the auditor and smile, we have less than 20 people.  He turned kinda pale.  Good luck reviewing that!
  
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