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Very Hot Topic (More than 75 Replies) Vanishing ED XP bug is alive and well (Read 16126 times)
Carpone
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Re: Vanishing ED XP bug is alive and well
Reply #50 - Feb 7th, 2013 at 3:05pm
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stainer wrote on Feb 7th, 2013 at 2:35pm:
Hey Carpone,

Did you have any shears going?

Never used shears.
  
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Carpone
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Re: Vanishing ED XP bug is alive and well
Reply #51 - Feb 7th, 2013 at 3:12pm
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majmalphunktion wrote on Feb 7th, 2013 at 2:42pm:
Just call CS.

Who specifically do I need to speak with?  Account Support (the only way to talk to a human being in the CS phone tree) told me I had to resolve this through the in-game system.  Cordovan told me my problem "will have to be dealt with through the standard ticketing process."  The standard ticketing process has been a black hole so far.
  
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stainer
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Re: Vanishing ED XP bug is alive and well
Reply #52 - Feb 7th, 2013 at 3:17pm
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Carpone wrote on Feb 7th, 2013 at 3:12pm:
Who specifically do I need to speak with?  Account Support (the only way to talk to a human being in the CS phone tree) told me I had to resolve this through the in-game system.  Cordovan told me my problem "will have to be dealt with through the standard ticketing process."  The standard ticketing process has been a black hole so far.



What he said was:
majmalphunktion wrote on Feb 7th, 2013 at 2:42pm:
Just call CS.


What he meant was:
majmalphunktion wrote on Feb 7th, 2013 at 2:42pm:
HAHAHAHA FEWL!
  

Nilazgrc: For all those familiar with loreseekers/sentinels.... Dont run with Stainer.... Guy is a tool. Black list his toons.
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karatekid
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Re: Vanishing ED XP bug is alive and well
Reply #53 - Feb 7th, 2013 at 3:35pm
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He meant Credit Suisse, who can mainline your bank account directly to Turbine and just skip the DDO Store altogether.
  
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Carpone
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Re: Vanishing ED XP bug is alive and well
Reply #54 - Feb 16th, 2013 at 12:51pm
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My ED XP was restored today.
  
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sadface
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Re: Vanishing ED XP bug is alive and well
Reply #55 - Feb 16th, 2013 at 12:55pm
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now that is shocking news. a new support record, they fixed something. furthermore it only took a week or so of public shaming to motivate them.
  
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spathic
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Re: Vanishing ED XP bug is alive and well
Reply #56 - Feb 16th, 2013 at 1:07pm
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Carpone wrote on Feb 16th, 2013 at 12:51pm:
My ED XP was restored today.


Glad to hear that. Out of curiosity did they respond to your ticket in a way that implies they did something special for you? Or no response which implies a general fix?
  

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Carpone
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Re: Vanishing ED XP bug is alive and well
Reply #57 - Feb 16th, 2013 at 1:16pm
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Two weeks actually.

spathic wrote on Feb 16th, 2013 at 1:07pm:
Glad to hear that. Out of curiosity did they respond to your ticket in a way that implies they did something special for you? Or no response which implies a general fix?

I followed their support process.  I submitted an in-game ticket, an online ticket and a bug report.  I sent PMs to the DDO Community folks pleading for their assistance.  Cordovan responded that the thread I posted was communicated to the QA team, but that I would have to follow their standard support process.  Gazebo from the QA team responded to the bug report I submitted, and then I worked with a GM in game to get the XP restored once Gazebo had signed off on it.  Don't know if this issue has been isolated, remediated or neither.
« Last Edit: Feb 16th, 2013 at 1:24pm by Carpone »  
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sadface
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Re: Vanishing ED XP bug is alive and well
Reply #58 - Feb 16th, 2013 at 1:45pm
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my bad 2 weeks, gongrats by the way.
  
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Ekkehart
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Re: Vanishing ED XP bug is alive and well
Reply #59 - Feb 16th, 2013 at 2:29pm
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Carpone wrote on Feb 16th, 2013 at 12:51pm:
My ED XP was restored today.

gratz!
  
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Re: Vanishing ED XP bug is alive and well
Reply #60 - Feb 16th, 2013 at 2:56pm
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Carpone wrote on Feb 16th, 2013 at 12:51pm:
My ED XP was restored today.


Good. Sad that you had to be the squeaky wheel, they need to sort a process out for this, but now at least we know they CAN do it when you rattle enough chains and jump through enough hoops. Smiley
  
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Re: Vanishing ED XP bug is alive and well
Reply #61 - Feb 16th, 2013 at 3:43pm
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Carpone wrote on Feb 16th, 2013 at 12:51pm:
My ED XP was restored today.


Holy shit!
  
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Smrti
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Re: Vanishing ED XP bug is alive and well
Reply #62 - Feb 16th, 2013 at 9:20pm
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Carpone wrote on Feb 16th, 2013 at 1:16pm:
Two weeks actually.

I followed their support process.  I submitted an in-game ticket, an online ticket and a bug report.  I sent PMs to the DDO Community folks pleading for their assistance.  Cordovan responded that the thread I posted was communicated to the QA team, but that I would have to follow their standard support process.  Gazebo from the QA team responded to the bug report I submitted, and then I worked with a GM in game to get the XP restored once Gazebo had signed off on it.  Don't know if this issue has been isolated, remediated or neither.


So 2 weeks of dedicated follow up for just your one character?
  

Munkenmo wrote on Jun 20th, 2012 at 9:41pm:
All hail Smrti.

Felgor wrote on Sep 11th, 2012 at 11:18pm:
Fuck Australia.

rev Jim wrote on Sep 12th, 2012 at 8:40am:
I wish I was a rich black woman sometimes........
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Eladiun
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Re: Vanishing ED XP bug is alive and well
Reply #63 - Feb 17th, 2013 at 12:24am
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Carpone wrote on Feb 16th, 2013 at 1:16pm:
Two weeks actually.

I followed their support process.  I submitted an in-game ticket, an online ticket and a bug report.  I sent PMs to the DDO Community folks pleading for their assistance.  Cordovan responded that the thread I posted was communicated to the QA team, but that I would have to follow their standard support process.  Gazebo from the QA team responded to the bug report I submitted, and then I worked with a GM in game to get the XP restored once Gazebo had signed off on it.  Don't know if this issue has been isolated, remediated or neither.



That's actually fairly amazing based on Turbine's track record.
  

Nevynn wrote on Nov 18th, 2010 at 11:38pm:
Anybody coming to this board expecting anything more sophisticated than a dick joke had better get used to disappointment.


Calvet wrote on Oct 20th, 2011 at 12:18pm:
I just got that impression after you spent 13 pages calling out eladiun for being an interwebs bully when anyone who's been posting on here already knew that.  I mean, he's proud of it and hardly tries to hide that at all.


Quote:
Eladiun is an awful person
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Cripey
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Re: Vanishing ED XP bug is alive and well
Reply #64 - Feb 17th, 2013 at 1:23am
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Eladiun wrote on Feb 17th, 2013 at 12:24am:
That's actually fairly amazing based on Turbine's track record.


It takes less than a week to cap all destinies, did you just not play that toon for 2 weeks?
  

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Hordo wrote on Nov 21st, 2012 at 8:07am:
EDIT: BTW I love your post.  It reads as if English is your 3rd language behind gibberish and dipshit.


majmalphunktion wrote on Mar 20th, 2014 at 6:11pm:
what the fuck guys...

Jeesus fucking shit. This shit gets me called to the principals office.

Assholes.
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OldCoaly
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Re: Vanishing ED XP bug is alive and well
Reply #65 - Feb 17th, 2013 at 9:13am
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Cripey wrote on Feb 17th, 2013 at 1:23am:
It takes less than a week to cap all destinies, did you just not play that toon for 2 weeks?


I hope not.

The time spent un-assing this issue costs money that could have been saved by giving enough of a shit to get it right the first time.



Carpone, thank you for making your issue public, for following their policy of stating your issue in several different places, and for seeing it through to resolution.
  

Groo The Wanderer wrote on Sep 8th, 2013 at 10:43pm:
they will probably congratulate themselves on how long they "kept it going" never able to see that it could have easily managed to keep itself going for far longer if they had just meddled far less drastically and with some semblance of an actual gameplan.
Darth Anonymous wrote on Feb 1st, 2014 at 1:11pm:
Hearing something has "merit" but we don't have "time" kind of says everything about how Turbine works on things.
eighnuss wrote on May 27th, 2014 at 12:52pm:
everyone but turbine knows that we are sad they are destroying our game
majmalphunktion wrote on Aug 30th, 2013 at 12:12am:
I don't make the game, I just get tested what they build. Sorry you are not happy.
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DDO is easy to summarize - the greatest game to suck the most ass.
GooFY wrote on Mar 2nd, 2015 at 5:36pm:
Turbine - So incompetent that we are skeptical when they report their own incompetence.  
Meursault wrote on May 11th, 2015 at 8:10pm:
Other companies will settle for shitting out garbage, Turdbin actually prefers to. Especially if they can get us to buy it, that just cracks them up.
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Breaking something and putting it back together isn't as good as not breaking it to begin with, it's not even close.
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Devs do not care what players want - they already have an agenda and give out token gestures so the paladins can feel worthy.
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The DDO devs aren't motivated by a positive user experience.

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Carpone
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Re: Vanishing ED XP bug is alive and well
Reply #66 - Feb 17th, 2013 at 9:43am
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Cripey wrote on Feb 17th, 2013 at 1:23am:
It takes less than a week to cap all destinies, did you just not play that toon for 2 weeks?

GFY.  I spent a week leveling 20-25 on en elite streak and farming gear for a Juggernaut TR.

I already went through mind-numbing farms on four characters.  Don't ever plan on doing it again.
  
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Cripey
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Re: Vanishing ED XP bug is alive and well
Reply #67 - Feb 17th, 2013 at 12:30pm
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Carpone wrote on Feb 17th, 2013 at 9:43am:
GFY.  I spent a week leveling 20-25 on en elite streak and farming gear for a Juggernaut TR.

I already went through mind-numbing farms on four characters.  Don't ever plan on doing it again.


Don't act like its tough, gratz tho on getting it back.
  

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Or as they say in Ireland -
Derp derp derp derp. Yellow moons. Lassie.

Hordo wrote on Nov 21st, 2012 at 8:07am:
EDIT: BTW I love your post.  It reads as if English is your 3rd language behind gibberish and dipshit.


majmalphunktion wrote on Mar 20th, 2014 at 6:11pm:
what the fuck guys...

Jeesus fucking shit. This shit gets me called to the principals office.

Assholes.
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Re: Vanishing ED XP bug is alive and well
Reply #68 - Feb 17th, 2013 at 7:28pm
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I had this bug bite me today lessering one of my toons.  I filled out a ticket, and within 10 minutes I had a GM restore my ED xp.  So I either got really lucky, or they have acknowledged internally the problem exists and are helping out affected players.

So it's not just the OP getting special treatment.
  
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Smrti
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Re: Vanishing ED XP bug is alive and well
Reply #69 - Feb 17th, 2013 at 7:39pm
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Tyrsis wrote on Feb 17th, 2013 at 7:28pm:
I had this bug bite me today lessering one of my toons.  I filled out a ticket, and within 10 minutes I had a GM restore my ED xp.  So I either got really lucky, or they have acknowledged internally the problem exists and are helping out affected players.

So it's not just the OP getting special treatment.


Good to know. Maybe we can get Wowo to come back now.
  

Munkenmo wrote on Jun 20th, 2012 at 9:41pm:
All hail Smrti.

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I wish I was a rich black woman sometimes........
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ahti
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Re: Vanishing ED XP bug is alive and well
Reply #70 - Feb 17th, 2013 at 8:02pm
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turbine is helpful now, at least they compence players stuff, and even finish raids if bugged, had titan last week, aslo 2 of my guildys got fresh major xp pot today for send ticket
  
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Re: Vanishing ED XP bug is alive and well
Reply #71 - Feb 18th, 2013 at 2:48am
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ahti wrote on Feb 17th, 2013 at 8:02pm:
turbine is helpful now, at least they compence players stuff, and even finish raids if bugged, had titan last week, aslo 2 of my guildys got fresh major xp pot today for send ticket


Hmm... guess I'll start submitting tickets each time my CSW pot misfires and hopefully I'll get fresh ones.

Carpone wrote on Feb 16th, 2013 at 12:51pm:
My ED XP was restored today.


Holy fuck! Pix or it didn't happen.
  

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Re: Vanishing ED XP bug is alive and well
Reply #72 - Feb 22nd, 2013 at 4:43pm
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Cripey wrote on Feb 17th, 2013 at 12:30pm:
Don't act like its tough, gratz tho on getting it back.


He said mind numbing. Tough doesn't equal mind numbing. Since you don't understand, he is saying h would rather do something in the game he enjoys then farm that shit out on a character he has already done it on - because that is asinine. He also has no desire to farm out all ED again on any toons. Nowhere there is the word tough brought up until you chimed in.

Thank you for joining Epochs Reading Comprehension Class.
Have a good day! 

~ Chestnuts roasting over an open fire.....
  

OnePercenter wrote on May 15th, 2014 at 9:41am:
I just read that the cat followed up by visiting the dog house later that night, dropping some Willie Pete in on the sleeping dog.  #epochsfamiliarFTW

Sim-Sala-Bim wrote on Jan 27th, 2014 at 2:09am:
It seems like Epoch never loses his popularity.
Even against donuts.
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Re: Vanishing ED XP bug is alive and well
Reply #73 - Feb 22nd, 2013 at 5:15pm
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Epoch we had 14.2 inches of snow yesterday, or as you call it 8 pm to 8:15 pm.
  

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Re: Vanishing ED XP bug is alive and well
Reply #74 - Feb 22nd, 2013 at 5:28pm
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what part of kansas are you in? i have a couple of friends who live there.
  
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