That was me and let me tell you I was pissed. But we all know they won't do anything. There's lots they can do, just refuse.
Spent a hour on the phone with Acct Support, was hung up on twice and talked to 3 different people - all temps I suppose. as they knew absolutely nothing of the game. All three were: "Ahhh, ummm, ok, can I put you on hold for a second? My system is freezing up." 2 of them said that, probably to go ask what they hell they were to do.
They initially offered me a RTB (yes just one). Asked for a supervisor if they couldn't give me 10 that I burned thru getting my 20th done fast before my TR. After going thru my store history the gave me the points, but it was harder than pulling my own teeth with a model railroad set.
From other PM's I got, it's happening to FOT as well..so I would shy away from 20th rewards for a while.
And by BTW, been lurking for a while, you guys crack me up!