Greetings,
Recently we conducted an investigation into an exploit that was being utilized in Dungeons and Dragons Online: Eberron Unlimited, involving our recent Mabar, The Endless Night Festival. As a result of that investigation, your account, “zombiesareundead”, has been identified in utilizing this exploit.
Please be advised that use of an exploit is strictly prohibited by our Code of Conduct:
“17. You will not exploit, distribute or publicly communicate any game error, miscue or bug which gives an unintended advantage within the Dungeons & Dragons Online game world. Bugs should be reported via the Ingame Bug Reporting Form.”
This is an official warning, and has been noted on your account. Future violations of any nature may result in further action, up to and including a permanent suspension of your game account.
Thank you,
Turbine Support
PLEASE DO NOT REPLY TO THIS EMAIL AS THIS MAILBOX IS NOT MONITORED FOR RESPONSES.
If you have questions about this email, please feel free to submit a web inquiry to our In-Game Department via the form here:
http://www.ddo.com/component/content/article/670Then you might get a followup
Greetings,
We apologize that you were erroneously suspended or sent a warning notification in regards to an exploit last night. Due to a technical issue in our exploit suspension process some players participating in the Mabar festival event were incorrectly notified of a rules violation. If your account was temporarily banned as a result of this issue your account access has been restored and you have been credited 100 Turbine Points. If you received a warning about your account, this warning has been removed from your record.
This error was an isolated incident and should have no further impact for any DDO players. As always, we welcome player feedback on all aspects of DDO and continually seek to improve the quality of the service we provide to players.
We sincerely apologize for any inconvenience or confusion and thank you for your patience while we worked to resolve the issue.
Thank you,
Turbine In-Game Support
PLEASE DO NOT REPLY TO THIS EMAIL AS THIS MAILBOX IS NOT MONITORED FOR RESPONSES.
If you have questions about this email, please feel free to submit a web inquiry to our In-Game Department via the form here:
http://www.ddo.com/component/content/article/670