Darth Anonymous wrote on Feb 2
nd, 2014 at 12:23am:
Majmalphunktion, I have a lot of respect for you posting here and not writing the vault off like others. Your willingness to communicate with the DDO community here is what Jerry should of been doing all along. Just because we post some shitty things about Turbine does not mean we don't want the game to succeed. Some of us are just beaten down and disillusioned because we got ran through the Turbine blade one to many times. You get this. And yea I get your point with exploits but if it was not here it would be somewhere else. It's got to be convenient for you to know where to look for news of new exploits. I think everyone here realizes that that's part of why you come here even if it's usually unspoken. But even on the issue of exploits it seems like Turbine fails. I found one once and reported it and never got any feedback. The bug/exploit still is in the game. It was never fixed. Would I report another one. Not worth the trouble. Why should I give a fuck if Turbine don't give a fuck. Sometimes you get back what you put out. Turbine took my bug/exploit reporting as serious as the shit I grinded for on raids for several months that went missing from my account and was never resolved. Perhaps if Turbine actually thanked people for reporting bugs/exploits like several other games do and chose to reward them in some very small way then people would give a damn about reporting them. What is the upside to reporting a bug or exploit for the person that discovers it? What does a bug or exploit cost Turbine in real world dollars? Seems like it would be in Turbines financial interest to reward players who report bugs. But hey the bug reporting feature being broken is an issue to, eh. When Turbine Customer service treats you so shitty and fails to resolve problems in any meaningful way or tells you shit is your fault when you know it's not then it makes it easy to go over to the dark side of DDO I suppose. Perhaps when DDO customer service gives a fuck about your in-game items going missing and fails to make good on things like this, then maybe it makes it easy to take a little back from that which just took from you.
Absolutely 110% agree Scud. Have reported broken stuff and nothing happens. Your web reporting tool could get saved straight to the recycle bin for all we see.
MajMal - It would be nice if your orgn's actions supported your words.
We all understand that things go wrong from time to time, but:
(a) the quantum of noticeable, game breaking stuff that gets through is laughable. Especially the repeat ones. I worked in Finance software development for awhile and the tolerance for bugs was near enough to zero. I would hazard the code we worked with was just as convoluted (if not worse) as what you work with, so the excuses offered are wearing thin.
(b) if you don't like exploits, stop introducing them? Is an exploit the fault of the evil player, or the negligent coder/QA/dev that introduces it and then leaves it there on live? Hmmm - far easier on the ego to blame the player/user.
(c) knowing something is borked, it still gets through Lam, Live and a few patches. Some known issues are never fixed. And the in-game support is a joke. Not so much the individuals, but the Turbine approach. You know something is fucked up, so your CS team don't offer people solutions, reassurance, help or maybe something for the inconvenience - god no! Instead you either just close the ticket without talking to them or direct them to the never working in-game bug-reporting tool. Is that like the office in-joke for employee amusement?
So you have a web reporting tool - fix the in-game one if you are serious about squashing bugs.
Stop treating your customers like idiots/perps and start engendering some respect. That's the way to do business.
As Scud wisely suggested, get some of the clever exploiters to work for you and offer rewards for reporting it, instead of using it. Sometimes the carrot is better than stick.