majmalphunktion wrote on Feb 27
th, 2014 at 9:42am:
Yeah we give a shit about the players, but to get to the constructive criticism and ideas there is a morass that has to be weeded through.
Yeah, no doubt that there is a crappy relationship between Turbine and its customers. Many customers have left (and not been replaced) and many are still playing DDO, and being less than pleasant, on both these forums and the "official" DDO forums.
majmalphunktion wrote on Feb 27
th, 2014 at 9:42am:
I also know that this relationship was not created by only the players. There is a reason for the venom. But realize most of those people are gone and have moved on, beating the crap out of the new guy for things he or she had nothing to do with is not the way to get their ear.
What, you are saying that Tolero and Cordo have finally been shit canned? Hallelujah!
Wait, those two still work on DDO? Sorry, they are the public face of DDO, and many customers openly revile them. If you and the people who actually make decisions at Turbine can't understand that, you are simply highlighting once again how out of touch you are with your customers.
So no, the problem has not been solved and is ongoing.
For what it is worth, I liked your guy Rowan and thought he was just what DDO needed. Just the fact that he told Cordo to "shut the fuck up" on a recent DDOCast made him a favorite of mine.
Given your premise, can you list exactly what he accomplished in his time on DDO, other than shit canning a whole bunch of employees?
Don't tell me "bugs are down", unless you consider making SLAs not work in a beholder field a priority customer issue. Don't tell me about your bonus. While I am sure you like it, it doesn't mean squat to a customer.
DDO has an enormous customer relations problem, and I see no steps being taken to resolve that. Where that leads is clear.