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GM and Account support cuts (Read 12635 times)

raybob DQ Assaulter Offline I Love Drama! Posts: 452 Joined: Sep 15^th, 2012 Gender:	GM and Account support cuts Mar 2^nd, 2014 at 9:26am	Print Post
	So, support hours being cut too. Anyone want to start a death pool? https://www.ddo.com/forums/showthread.php/437255-Support-Hours


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eighnuss Epic Poster Offline ด้้้้้ ͩͩͩͩͩͩͩͩͩͩ ͩͩͩͩͩͩ Posts: 3501 Location: ด้้้้้็็็็็้้้้้็็็็็ ͩͩͩͩͩͩͩ Joined: Jan 30^th, 2013	Re: GM and Account support cuts Reply #1 - Mar 2^nd, 2014 at 9:51am	Print Post
	"We realize this will impact your ability to contact a live support agent, however by making this change we will be able to provide you with the best possible customer service" you must not have read that thread. Not being there to respond will allow them to provide the best possible customer service.

	ͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩDISCLAIMER: This post is provided �as is� for informational purposes only. The Department of Vault Security (DVS) does not provide any warranties of any kind regarding any information contained within. DVS does not endorse any commercial product or service referenced in this post or otherwise.
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grimorde Dragon Raider Offline eh whatever... Posts: 223 Location: Sarlona Joined: Aug 11^th, 2013	Re: GM and Account support cuts Reply #2 - Mar 2^nd, 2014 at 9:56am	Print Post
	eighnuss wrote on Mar 2^nd, 2014 at 9:51am: Not being there to respond will allow them to provide the best possible customer service. Makes complete sense....


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eighnuss Epic Poster Offline ด้้้้้ ͩͩͩͩͩͩͩͩͩͩ ͩͩͩͩͩͩ Posts: 3501 Location: ด้้้้้็็็็็้้้้้็็็็็ ͩͩͩͩͩͩͩ Joined: Jan 30^th, 2013	Re: GM and Account support cuts Reply #3 - Mar 2^nd, 2014 at 10:36am	Print Post
	and pre cuts it only takes a week for a response "It's been more than a week since I post my web ticket and no answer at all..." https://www.ddo.com/forums/showthread.php/436751-Draconic-Soul-Gems-are-broken?p...

	ͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩͩDISCLAIMER: This post is provided �as is� for informational purposes only. The Department of Vault Security (DVS) does not provide any warranties of any kind regarding any information contained within. DVS does not endorse any commercial product or service referenced in this post or otherwise.
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mystafyi Abbot Raider Offline I Love Drama! Posts: 836 Joined: Nov 10^th, 2010	Re: GM and Account support cuts Reply #4 - Mar 2^nd, 2014 at 11:14am	Print Post
	eighnuss wrote on Mar 2^nd, 2014 at 9:51am: "We realize this will impact your ability to contact a live support agent, however by making this change we will be able to provide you with the best possible customer service" At least one department head realised that with their current employee pool, the best service is no service.


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Barkabout Shroud Slacker Offline I Love Drama! Posts: 1032 Joined: Aug 15^th, 2013	Re: GM and Account support cuts Reply #5 - Mar 2^nd, 2014 at 11:43am	Print Post
	Nothing to see here. Just another move that was planned a long time ago after having a very good year.


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Starkjade Completionist (i.t.p.) Offline Rogue Scholar Posts: 7082 Location: Canadia Joined: Aug 27^th, 2013 Gender:	Re: GM and Account support cuts Reply #6 - Mar 2^nd, 2014 at 12:04pm	Print Post
	mystafyi wrote on Mar 2^nd, 2014 at 11:14am: At least one department head realised that with their current employee pool, the best service is no service. Yep. Not getting any service at all is better than waiting 20 minutes to have them not help you.

	Two sips from the cup of human kindness and I'm shitfaced
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raybob DQ Assaulter Offline I Love Drama! Posts: 452 Joined: Sep 15^th, 2012 Gender:	Re: GM and Account support cuts Reply #7 - Mar 2^nd, 2014 at 12:23pm	Print Post
	Barkabout wrote on Mar 2^nd, 2014 at 11:43am: Nothing to see here. Just another move that was planned a long time ago after having a very good year. Another very good year and there won't be a game at all.


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Munkenmo Epic Poster Offline Posts: 4343 Location: A land under down under Joined: Nov 10^th, 2010	Re: GM and Account support cuts Reply #8 - Mar 2^nd, 2014 at 1:35pm	Print Post
	Awesome, No support during my peak play hours. Good thing I don't really play these days.

	So you want to know about an exploit? PM Epoch For Details. Or, in case you don't already know, OnePercenter controls the Exploits Board. Lastly, if you're truly desperate, Vendui Tells Everyone
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Flav Vault Frog Offline One Frog to Rule them All! Posts: 9985 Location: Land of the Frogs Joined: Aug 29^th, 2010 Gender:	Re: GM and Account support cuts Reply #9 - Mar 2^nd, 2014 at 1:39pm	Print Post
	Well Today I called a GM... Answer time 6 Minutes, Two more minutes to have the problem solved. ( Yes the problem was actually solved... but well it's the bugged shrine door in VON1, I managed to enter before killing all the trolls and was stuck inside once they were all dead... I needed a teleport out ) Now if you look at the Oracle Graphs, you'll notice that the 2AM to 7AM EST is the low population time, as I've' said numerous time that's the best time to do maintenance... And the corollary is that it's also the time where you can also cut staff expenses.

	Yes my avatar is an Hermine eating a Greenland Lemming for brunch.
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Starkjade Completionist (i.t.p.) Offline Rogue Scholar Posts: 7082 Location: Canadia Joined: Aug 27^th, 2013 Gender:	Re: GM and Account support cuts Reply #10 - Mar 2^nd, 2014 at 2:12pm	Print Post
	Flav wrote on Mar 2^nd, 2014 at 1:39pm: Well Today I called a GM... Answer time 6 Minutes, Two more minutes to have the problem solved. ( Yes the problem was actually solved... but well it's the bugged shrine door in VON1, I managed to enter before killing all the trolls and was stuck inside once they were all dead... I needed a teleport out ) Now if you look at the Oracle Graphs, you'll notice that the 2AM to 7AM EST is the low population time, as I've' said numerous time that's the best time to do maintenance... And the corollary is that it's also the time where you can also cut staff expenses. What are they doing to you in that player's council???

	Two sips from the cup of human kindness and I'm shitfaced
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krusaderx Korthos Resident Offline Posts: 7 Joined: Oct 3^rd, 2013	Re: GM and Account support cuts Reply #11 - Mar 2^nd, 2014 at 2:16pm	Print Post
	Flav wrote on Mar 2^nd, 2014 at 1:39pm: Well Today I called a GM... Answer time 6 Minutes, Two more minutes to have the problem solved. ( Yes the problem was actually solved... but well it's the bugged shrine door in VON1, I managed to enter before killing all the trolls and was stuck inside once they were all dead... I needed a teleport out ) /stuck would be 8 min faster?


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Flav Vault Frog Offline One Frog to Rule them All! Posts: 9985 Location: Land of the Frogs Joined: Aug 29^th, 2010 Gender:	Re: GM and Account support cuts Reply #12 - Mar 2^nd, 2014 at 4:10pm	Print Post
	krusaderx wrote on Mar 2^nd, 2014 at 2:16pm: /stuck would be 8 min faster? Nope, since it wouldn't move me... I wasn't stuck... I was locked in a room closed by a door that doesn't have any lever due to a well known and documented bug.

	Yes my avatar is an Hermine eating a Greenland Lemming for brunch.
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HairyO Titan Demolisher Offline I Love Drama! Posts: 355 Joined: Jun 30^th, 2013 Gender:	Re: GM and Account support cuts Reply #13 - Mar 2^nd, 2014 at 4:53pm	Print Post
	This is actually quite helpful. In the past we would discuss whether to wait 30 minutes for a GM or reset the dungeon - and then reset the dungeon. Now we save ourselves a few seconds and just reset the dungeon. Maj - all going to plan? Or are you starting to get worried now?


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mystafyi Abbot Raider Offline I Love Drama! Posts: 836 Joined: Nov 10^th, 2010	Re: GM and Account support cuts Reply #14 - Mar 2^nd, 2014 at 4:55pm	Print Post
	Starkjade wrote on Mar 2^nd, 2014 at 2:12pm: What are they doing to you in that player's council??? I was wondering the same thing. Its like they offered him something he couldnt resist and now he is a cheerleading suckass. knowing the french, he surrendered for cheap.


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Azog Ex Member	Re: GM and Account support cuts Reply #15 - Mar 2^nd, 2014 at 5:00pm	Print Post
	Flav wrote on Mar 2^nd, 2014 at 4:10pm: Nope, since it wouldn't move me... I wasn't stuck... I was locked in a room closed by a door that doesn't have any lever due to a well known and documented bug. Stuck moves you. I cannot remember the quest, maybe house of chains. We entered a room and I closed the secret door...could not get out. /stuck and teleported me out.


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DropBear Dropbear Awareness Society Offline Don't forget to look up.... Posts: 4377 Location: Landdownunder Joined: Oct 11^th, 2013	Re: GM and Account support cuts Reply #16 - Mar 2^nd, 2014 at 5:18pm	Print Post
	Flav wrote on Mar 2^nd, 2014 at 1:39pm: Now if you look at the Oracle Graphs, you'll notice that the 2AM to 7AM EST is the low population time, as I've' said numerous time that's the best time to do maintenance... And the corollary is that it's also the time where you can also cut staff expenses. Low population time should not equal no service at all. Low pop time = prime time for some areas outside the centre of the universe (US). I understand the cost cutting, but it should be a proportional response. Reduced numbers in low time (eg. 1 GM/3 servers or such), so at least some urgent stuff can still get sorted. Easy fixes like your VON1 issue can still be resolved. CS is Turbine's weakest link, and now they're reducing it. Go figure. Yup, let's hope they don't have another great year or there won't be anyone left to turn out the lights!

	http://www.australianmuseum.net.au/drop-bear
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DropBear Dropbear Awareness Society Offline Don't forget to look up.... Posts: 4377 Location: Landdownunder Joined: Oct 11^th, 2013	Re: GM and Account support cuts Reply #17 - Mar 2^nd, 2014 at 5:21pm	Print Post
	mystafyi wrote on Mar 2^nd, 2014 at 11:14am: At least one department head realised that with their current employee pool, the best service is no service. Yeah. Does anyone even proof read their own PR bullshit? I don't think they were intending to be ironic, but they were....

	http://www.australianmuseum.net.au/drop-bear
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NOTSunnyshadow Out of Order Offline Kobold remember waterworks! Posts: 2193 Joined: Jan 24^th, 2014	Re: GM and Account support cuts Reply #18 - Mar 2^nd, 2014 at 5:37pm	Print Post
	That's just sad... Who makes these statements? It'd be awesome to hear the person who made this wriggle out of "We realize this will impact your ability to contact a live support agent, however by making this change we will be able to provide you with the best possible customer service." How. The. Fuck. Will they provide you with the best possible customer servuce if you can't contact a live support agent? Contact a dead support agent? Sunnuvabitch. What server is everyone on SWTOR on?

	En taro Tassadar!
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Terebinthia Horoluth Raider Offline All your cupcakes are belong to me! :D Posts: 2499 Joined: Jan 6^th, 2011	Re: GM and Account support cuts Reply #19 - Mar 2^nd, 2014 at 5:56pm	Print Post
	I has a confuse. For those new to the life of Tere, I used to be an expat wife in Tokyo, which is how I got involved with this silly game in the first place. In that world, maintenence folk clocked in at what would be fondly talked about as lag o clock.... It is about 7.30 pm Sydney time IIRC.


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Dr_tank2vich Puppy Farmer Offline I Love Darma! Posts: 1427 Location: Fort Collins, Colorado Joined: Aug 16^th, 2010 Gender:	Re: GM and Account support cuts Reply #20 - Mar 2^nd, 2014 at 6:05pm	Print Post
	I'll leave this here. Quoting completely out of context. majmalphunktion wrote on Feb 26^th, 2014 at 1:38pm: :::eats popcorn::: Maybe...just maybe these moves have been planned for a long time.

	"The court heard that Duffy has Asperger's syndrome and suffers with alcohol problems." Or as we call it here: Mod status.
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Jackknife of Sarlona Waterworks Kobold Offline I Love Drama! Posts: 140 Joined: Jan 26^th, 2010 Gender:	Re: GM and Account support cuts Reply #21 - Mar 2^nd, 2014 at 6:07pm	Print Post
	Flav wrote on Mar 2^nd, 2014 at 4:10pm: Nope, since it wouldn't move me... I wasn't stuck... I was locked in a room closed by a door that doesn't have any lever due to a well known and documented bug. Depending on availability of spell or scroll, how about ddoor?


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GimpyPaw Titan Demolisher Offline I Love Drama! Posts: 351 Joined: Jun 24^th, 2012	Re: GM and Account support cuts Reply #22 - Mar 2^nd, 2014 at 6:23pm	Print Post
	As far as I see the WB over Turbine business plan is fairly clear. A. There seem to be NO money invested into marketing / increasing player base atm. B. The options being offered in the store and via promotion seem to promote existing players getting a quick yet expensive path to reach their goals or desires. C. Development staff has been cut. New content seems to be just rehashing the existing content into epic levels. Instead of new packs we are getting new "expansions" that have to be purchased with real cash. D. Support staff is being cut. There's not many business that expect to remain in a customer service market without, well, customer service. The goal I see is to squeeze as much cash as possible from the remaining player base while keeping operating costs to the lowest levels this side of complete failure. Nothing survives by feeding on itself for long.


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Terebinthia Horoluth Raider Offline All your cupcakes are belong to me! :D Posts: 2499 Joined: Jan 6^th, 2011	Re: GM and Account support cuts Reply #23 - Mar 2^nd, 2014 at 6:27pm	Print Post
	Sounds like Boston Box cash cow to me. I am thinking the best bet is old school ddo. 20, no major excesses. Permadeath lite. We will see.


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NaturalHazard VoD Slasher Offline I Love Drama! Posts: 1889 Joined: Jul 28^th, 2011	Re: GM and Account support cuts Reply #24 - Mar 2^nd, 2014 at 6:47pm	Print Post
	Terebinthia wrote on Mar 2^nd, 2014 at 5:56pm: I has a confuse. For those new to the life of Tere, I used to be an expat wife in Tokyo, which is how I got involved with this silly game in the first place. In that world, maintenence folk clocked in at what would be fondly talked about as lag o clock.... It is about 7.30 pm Sydney time IIRC. yes our prime time for playing, lol and now no service at all, well at least we can just reset the dungeon or better yet not log in.


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