I don't recall what they hated most, but there were, and still are, plenty of bugs that bother new players
It starts when you log in and wait 8 minutes only to get a connection to server lost message.
When you do get in, you fight with lag and targeting making your spells miss or not go off at all, even though your spell points are disappearing.
You get a boss stuck in a wall and can't complete
You get hit while opening a required lever and the lever pulls but you don't have the objective checked off
You get stuck on the damn ladder in Baudrey Cartman and have to release
Your hireling goes unresponsive and won't obey commands
Your hireling stands in lava
Your hireling won't heal ranged damage
You complete a quest but your favor does not increase
You disarm the trap in catacombs with delera chasing you, but it blows up anyway
You get logged out transitioning between zones
You run around with dialog boxes open because they won't close
You die from falling damage from jumping over a campfire
Your bag of stuff disappears because you double clicked one in the bank when you had one in inventory
Your weapons go invisible
Your enemies go invisible but can still hit you
Gather on your collectables bag usually fails with no warning or explanation
Did I mention terrible lag?
And bug reporting these problems doesn't work, it's bugged too
And if you ask a gm for help your ticket gets closed apparently without the gm even reading it
So no, nothing a new player would notice
And that's just the things that Turdbin has direct control of. The things that are the result of choices they made are harder and slower to fix, but are ultimately still their fault. Like there are no Lfms in your level range, and when you find one you get left in the dust or laughed at for not being self sufficient.
So go ahead and call B.S., but how many players have you brought in over the past 18 months and how many lasted more than a month?