noamineo wrote on Feb 27
th, 2015 at 6:53pm:
I know exactly how you feel, but trust me, it is a system and it can be gamed.
Its counter-intuitive, but let me explain the secret: customer support people have a lot of room to "fudge" things and to make little corrections that may not strictly be "by the books", but they can do it, and if no one notices, or if they just verbally clear it with a supervisor, it's fine.
The trick is to make them want to help you.
If you swear at them, yell at them, generally get angry, then they will handle your case 100% by the books, every single I dotted, T cross, and pint and quart minded, because, much like Peter from The Office, their primary motivation in life is not to get hounded by their boss.
Meanwhile, if you're nice, polite, and come across as a little clueless, you can actually get the support rep to WANT to help you.
And that's when you get actual help.
I'm not saying this system isn't broken as fuck, I'm just saying this is the trick to getting your way.
Yes, TY. I have dealt with more customer service problems than I would like to in my years. I did call Account Support. Only took about 20-25 mins to get a person on the phone. I was told, not that I 100% believe this, that all he could see was my account was locked and nothing else. No details and their was nothing his department could do. The only answer he had was to file an appeal claim or whatever it was called and a senior GM would review it, someday.
To his credit he did stay on the phone and walk me through the form and he did not sound like a fuckturdtard. Credit where credit is due.
Whoever you were on the phone with me I don't hate you, just everyone else in that turd box for a company.
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