DropBear wrote on Jul 8
th, 2015 at 6:30pm:
Missing the point devs.
Address the stuff that pisses your customers off first.
Fix exploits that detrimentally affect the game/store sales too.
But trivial shit like this is either lazy (easy fixes) or just sad.
This.
Even if you could fix an easy one that benefits players, leave it in until you get the stuff that bugs players fixed.
You aren't losing money having cocoon work through obstacles, but you
are losing money when players say they hate how Turbine fixes things that benefit players and leave things that penalize them so they don't want to spend money. Maybe they don't manage to spend zero, but they do spend less than they would if they felt you treated them fairly.
And it doesn't matter at all if you have a spreadsheet showing you fix them equally, if the perception is that you are unfair, you get burned for it. You have to be above reproach, and if there is any doubt, err on the side of pleasing your customers.
Of course, I don't know why I'm bothering to lecture Turdbin at this point, Severance Pay is packing his metaphorical bags as we speak, and the new producer isn't going to wade back weeks or months through the vault to find what is angering customers. Even if he's great he'll have plenty immediately on his plate and won't need to go back more than a few days to get a ton of material