nowAvaultie wrote on Apr 1
st, 2016 at 2:52pm:
Well, I'm not really sure what you expect him to do on weekends. It's very unlikely anyone is working on solving the lag problem on the weekends. Hell, I would expect Turbine's SLA with their new datacenter doesn't allow for tech support on the weekends except in very limited circumstances and anything outside of those circumstances is probably exorbitantly costly - all in a bid to keep their expenses down otherwise.
When your company's core revenue-generating product/system/application is essentially unavailable and causing you to bleed customers, if you're the person in charge of community relations with said customers, you'd damned sure better be actively communicating with them and do everything in your power to provide assurances that fixing the problem is the top/only priority until the problem is fixed.
Or you can do what Cordovan did and take the "no fucks are given" approach and check out for the weekend while the community you supposedly manage goes ballistic.
nowAvaultie wrote on Apr 1
st, 2016 at 2:52pm:
As for the off-topic posts, he must be preventing those from hitting the dev tracker - or I'm just not checking the dev tracker often enough.
The multitude of lag rage threads has put his previous flurry of posts on oatmeal cookies, pie time, etc. multiple pages back. Prior to the lagapocalypse, those posts were more numerous than his posts in threads involving actual game updates, bugs, issues, etc.
Lest you start to think that the lack of cookie posts on the first page of the dev tracker indicates that he is taking it seriously, look closely at the actual responses and you'll see that they're just fluff and vague, hand-wavey promises that they're fixing things. No real communication or details. Sure, it may be better than nothing, but it's the absolute bare minimum better than nothing.