Flav wrote on Oct 4^th, 2016 at 2:44pm:

This for me too, except I haven't bothered to purchase Toee or Slavers.

I bought Shadowfell for myself and my family, I can't imagine them packing enough into a 2017 expansion to get me to buy it on even 1 account nevermind adding 3 family accounts. Shadowfail left a bitter taste.

Strakeln wrote on Oct 5^th, 2016 at 9:22pm:



Yep, the switch to f2p was downward from then.

[] wrote on Oct 4^th, 2016 at 12:10pm:

Posting on a forum for a game you don't play is for losers.

Artorias wrote on Oct 3^rd, 2016 at 6:08pm:


This is a valid point.  Turbine had an intern (not giving any offense to interns, just pointing out how trivial these fixes were for the rock stars on the Turbine staff) who fixed a pile of bugs regarding the game lying to the players about how things works.  And it took her maybe 4 hours to do so.  These bugs had been in the game for years, and yet they were trivial fixes which didn't require any kind of deep dive into the game code to accomplish.

What does that say to the player base about Turbine?  That they want to put out a quality product?  No.  That they have consideration for player submitted bug reports (because any standing bug will invite repeated bug reports which they must have just thrown on the slush pile to ignore)?  No.  That they have pride in their work?  No.
They allowed these bugs, and there are a good number of them remaining, to stand for years, because they have an incredible disregard for their customers.

I worked many years ago at an operations center for an ISP.  Once the vendor rep for our equipment was on site, and my boss' boss was showing him around.  He got to the monitoring station and ordered the guy on watch to bounce a server to demonstrate the recovery time.  The problem being that any server had multiple customers on it who would be rudely disconnected.  I jumped in and said "Hey now, if we're going to bounce a server, let's at least impact the least number of customers as is possible" and we bounced the last server in the hunt group instead of some random one in the middle.

That is kind of the minimum level of customer service which should be expected:  When your superiors order you to do something which is harmful to the customers, you jump in and take action in order to minimize that harm.

Customer service is not just a title, it is a mindset.
Turbine does not get it.

5 Foot Step wrote on Oct 7^th, 2016 at 12:50pm:

My apologies.  Fixed, I hope.

Strakeln wrote on Oct 10^th, 2016 at 7:04pm:


Don't look at me. I haven't been playing the game for almost a year now. And now I am a loser. 

Because of the quality and intellect of most of the Vaulties, of course!
DDO is but a subset of the culture and education we receive here!   

PersonaNonGrata wrote on Oct 11^th, 2016 at 3:18am:


And this.    

Because Nignog is a masochistic attention whore and it's funny to see him cry.

But I still play, so I guess the question's not directed at me anyway.

Strakeln wrote on Oct 10^th, 2016 at 7:04pm:

Frank wrote on Oct 7^th, 2016 at 8:35am:


This.

I would also add that they don't understand that in entertainment, talent sells product.

When an intern steals the show from #rockstarz, you need to rethink your staff, your management style or your business model.

Probably all of the above.

Although hiring Travis Willingham was a massive improvement over that fucking embarrassment with Wil Wheaton, so I guess there's that.

</BrokenRecordRant>