DDONoob wrote on Jun 26
th, 2018 at 5:09am:
When support gets a ticket about a barovian scepter they look for a barovian scepter.
If you think they will then start guessing what the player meant, and try all possible items to see what the player has lost then you are delusional.
There is soo many point wrong in this. I try to point out the most stupid ones.
1.) This should not happen in the 1st place. This bug is old as old TRing is and thats really long time ago.
Just imagine pizza delivery company that you must pay before pizza is delivered and sometimes pizza is not delivered at all. When you call that company with complaint they take 24 hours to "investigate" and then they reply "Sorry we investigate this but we dont know what happened with your pizza. We cant replace it but of course you can pay for new one and we try our best this time. Happy to help you. " In some miraculoas ways this company is still here after 10 years of "service".
2.) They "HAVE TO" try harder when that happens. You want a player to describe the lost item "IN DETAIL" when he obviously dont have the item in hand anymore ? The description "epic version barovian scepter" is fucking precise description for somone that is labeled as "support" for the fcking game.
Analogy here is you calling the company about lost pizza "Hello my Carbonara pizza wasnt delivered" and the reply is "sorry we have not that in our menu" (Because they have "Pizza Carbonara" and not "Carbonara pizza") .. the point here is not that the description was not 100% correct. The point here is item was lost and the description was pretty accurate for support to figure it out.
3.) We pay for service (the game). The service is broken for many years. If we take some specific action in the game (like TR) that should be easy and secure we must pray and do rituals (probably mostly placebos created by rumors) and hope it dont get wrong this time. We know that when it goes wrong we probably fucked becase even dedicated service that should deal with that cant help us. We should not do anything more besides PAY MONEY (that we alredy do) and enjoy the game. But if we should do more what do you suggest ?
Should we prinscreen every item before TR ? Should we write down name of every item to help identify it if TR gets wrong this time ? Should we spend hours double checking every item before TR and double checking every item in TR cache after in case some item we dont need in this life but will need in the next one is lost ? Should we check every item in every colectible bag ? Should we check every augment slot ? What do you suggest we should do besides paying money for the game and enjoy the game ?