Skoodge wrote on Mar 8
th, 2019 at 8:40am:
Are you an SSG employee? Because you seem to share their cluelessness to how business works.
The business is beholden to the consumer, not the other way around.
Let's go slowly. I have thousands upon thousands of choices of entertainment and companies I can give my money to.
SSG are expected to provide me with enjoyment and a good deal if they want my money. If they don't, I go somewhere else.
SSG provides full access (ish) to the game for a subscription fee. If anything stops them from providing what they promised for any amount of time - they damn well better kiss some serious ass and make amends for promised services not provided.
It's called capitalism. Look it up.
It's dumb-ass Pollyanna sheep that blindly follow and support without understand that helps this company make bad decisions not the "asshat negative crybabies."
Grow the fuck up and learn how life works.
Not disagreeing with you in principle, but in degree of severity. Which is highly subjective. I don't play every day during the week. Wednesday nights, I have kid sports activities that tie up my evening, Thursday is usually a gaming night but this Thursday I was already planning to see Captain Marvel, so I wasn't planning on playing anyways. So for me, the downtime is pretty "meh". I missed the 10 minutes of gold rolls I do each morning and perusing the forums. If it stretches into the weekend, then I think that's a bigger deal to me.
To me this is like when I got to Starbucks and they are out of my favorite breakfast sandwich to go with my coffee. It's annoying, but certainly not something that is terribly upsetting. Of course they run the risk that I will go someplace else to get breakfast that day, like it more, and start going there more often. But they don't really have to do anything to "make it up to me" emotionally. Because I'm not all that scarred or upset or triggered. Now if it happens regularly, that's a different story. If it starts happening weekly, then it might be a "screw this. I'll take my business someplace that is more reliable." But this is the first extended SSG downtime in how long? Since the data center move back in March/April 2016 or 2017? Two or three years between downtime that goes for two - three days during the work week isn't moving my needle.
But that's where everyone is different. If you are spending 10+ hours per day in game during the week and it is, basically, your primary daily activity that fills your day, then it's a much bigger deal. Or even if you work 8 hours, come home and spend 4-6 hours every evening in DDO as your primary leisure activity, then it is a bigger deal.
So they don't need to do anything to "make it up" to me, but that's not because I'm a sheep. It's because I don't feel damaged, at all. But I get that there are other segments of the community that do feel damaged and do feel the need for an apology and a "let me make this right" compensatory offer. They can do a lot of things that have zero impact on their bottom line. Things like larger than normal bonus quest XP at the same time as buddy bonus, etc. I hope they extend events and bonuses and such, at a minimum.