Asheras wrote on Mar 8
th, 2019 at 9:35am:
To me this is like when I got to Starbucks and they are out of my favorite breakfast sandwich to go with my coffee. It's annoying, but certainly not something that is terribly upsetting. Of course they run the risk that I will go someplace else to get breakfast that day, like it more, and start going there more often. But they don't really have to do anything to "make it up to me" emotionally. Because I'm not all that scarred or upset or triggered. Now if it happens regularly, that's a different story. If it starts happening weekly, then it might be a "screw this. I'll take my business someplace that is more reliable." But this is the first extended SSG downtime in how long? Since the data center move back in March/April 2016 or 2017? Two or three years between downtime that goes for two - three days during the work week isn't moving my needle.
Your analogy is on track, but missing a key component. Imagine prepaying $100 weekly advance to Starbucks to ensure they have your sandwich/coffee everyday you come into their shop, and they run out for 2-3 days, knowing they have the advanced resources, but fail to plan. The premise being, you are providing advance resources, but they are squandering your investment. The good business practice thing to do (at least here in the Western Hemisphere), is to make up for that lost value, and then some, to show clientele that they value your business and want you to continue to support them.
Of course minor hiccups happen, and clients’ patience are subjective and cannot all be satisfied by the company. But they really should offer up some sort of monetized value apology.
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Downtime extended to 5am (Read 29798 times)
