I don't know why I bother either :/
Skoodge wrote on Aug 15
th, 2019 at 11:54am:
The next step should be sitting down in a very long meeting and looking at this fiasco under the microscope. Admitting they fucked up, deciding where they fucked up, if needed who dropped the ball and who should have recovered that fumble, what they should be doing to regain their brand trust and just how to avoid a mistake of this magnitude from occurring again.
Quote: Originally Posted by Cordovan
We appreciate your feedback on communication concerns this week, and we will likely be working through how to best prevent this kind of thing from happening in the future. I agree that, if the final list of quests getting adjusted was changing, we should not have listed the list to begin with. I recall the list being published so players on Lamannia could know which quests to go into, but the other side of that was that it led players to believe the list was more permanent than it ended up being. A different approach would have been to be less specific, something along the lines of, "numerous quests getting bumped up in XP", then have the complete list with release. We obviously need to preserve the ability to change the release notes from Lamannia to live, but we will be taking this week's concerns raised seriously to hopefully improve the process going forward.
Let me put this as nicely as possible.
NO! WTF!? NO!
This was NOT the lesson to be learned here.
Look, imagine you're a boss of a company and you tell your employees "This year we're thinking about giving you a 5k bonus, a 2% increase and killing all your pets."
The feedback you're going to get will be, "that's a decent bonus, the increase is way too low and killing our pets is a dick move."
So at the end of the year, you give the promised bonus, drop the increase down to 1% and kill everyone's pets. Then everyone quits or sues (except Thrudh because he's a special kind of stupid and never liked his goldfish anyways).
Do you scratch your head and wonder "what's the matter with those guys"?
Do you decide where you really fucked up was warning everyone? That's your take-away, really? You think they would have been happier with it with no warning? Really?!
The decision here is
fucking listen to feedback and adjust accordingly.Across the board people told you certain quests weren't getting enough of a boost. Even the people cool about you killing their pets were saying the XP bumps for other quests wasn't nearly enough.
Dude...they made lists for you...and not only did you not increase the quests that needed the largest increases -
you didn't boost them at all!If you think the lesson to be learned here was "next time we won't warn about big changes" then you might as well check to see what color your parachutes are because you're about to need them.
I can't spell it out any clearer than this:
the lesson here is you dropped the ball by being unable to read the mood and by being unaware of what's needed most in this game.This was a bad call. A very bad call. I'll give points for an attempt at damage control but you're no where near out of the woods yet.
More free pro advice: a follow up sale of guild renown doesn't help you in the PR department much. Learn to distract with decent sales after a massive fumble.