1. We have 20 years old engine we don't intent to upgrade.
2. We do 1/10th of the content you usually get for paying the same amount of money in every other industry standard mmo.
3. We have best single-item pay2win among MMOs...
4. ..and we've made you to buy it multiple times due to reincarnation system...
5. ...well that could only work because we don't have PvP - so noone cares.
6. We offer VIP, but still you need to buy every expansion pack separately to have all the content. Industry standards our asses.
7. We don't hire much of content developers (see pt2), code devs/sysops/devops (we don't care about lags), we don't hire much of a testers because players are our beta-testers. We just have like 10 same people in the office for years patting each other's back.
And now recently:
8. We've fired last of our testers, we don't need them anymore. Players can be our alpha-testers aswell.
Everything thanks to you, our dear average-40yo-white-males milky whales. Zoomers would quit after point 2, maybe 3 - but you? Naah!